Before the call: one specification
You start with the product and the quantity. A short chat pins down the rest — grade, size, brand, delivery place — one question at a time, and you can upload a previous invoice or quote instead of typing. The agent then finds suppliers for that specification across the UAE, you remove any you do not want, and you can add the number of a supplier you already use.
On the AI call: the same questions, every time
- Is it in stock, or is it an order — and how long for each?
- What is the price at this quantity, and in what unit and currency?
- Is delivery included, and to where?
- Once a price is on the table: is that the best you can do for this quantity?
Asking every supplier the same questions is the whole point. A human buyer on their eighth call of the morning skips the delivery question or forgets to push on price; the agent does not get tired, so the eighth supplier is asked exactly what the first was. What to ask after the first price explains why that last question matters.
In the supplier's language
UAE supplier calls move between languages. The agent speaks English, Arabic, Hindi, Tamil and Spanish; every call opens in English, and it switches only when the supplier speaks a full sentence in another language or asks for it. Four languages on one phone line describes how that decision is made.
Honest about what it is
Suppliers are told they are speaking to an AI agent. They hear the product, the quantity and the specification — enough to quote — but not your name, company or number, unless you choose to share your WhatsApp number.
After the call: one comparison
- Every quote ranked in one table, converted to your currency at the day's rate, with the original figure kept.
- The first price and the final price both shown, so you can see what the follow-up question was worth.
- Each call recorded and transcribed, so any number can be traced to the sentence it was said in.
- Suppliers who did not answer followed up by WhatsApp and email, with late replies added to the comparison.
That is the difference between an AI calling agent for procurement and a robocall: it does not read a script at the supplier, it gets the answers a buyer needs from them. For the wider picture, read AI calling in the UAE. See a real call on the demo page or read how it works.