Common questions about AI supplier sourcing.

The agent telephones suppliers for your request and holds a real conversation — asking price, availability and delivery, then following up on WhatsApp and email where a call does not land. What comes back is one ranked comparison rather than a folder of replies.

Around twelve minutes from submitting a request to a ranked report. Suppliers are called at the same time rather than one after another, which is the whole reason it is minutes and not a morning.

Not to sign up — creating an account and looking around is free. To start a request you need a plan, which you pay for by card through Stripe or activate with a referral code from our team.

The product and the quantity. From there a short chat pins down the specification — one question at a time, in English, Hindi or Arabic — and you can upload a previous invoice or quote instead of typing the details out.

Suppliers across the UAE, from Al Quoz to Mussafah. The agent works from what it finds against your specification, so a request for galvanised pipe reaches pipe traders rather than a general directory.

Yes — add your own supplier's number to a request and the agent calls it alongside the suppliers it finds. Same script, same comparison, which is usually the fastest way to see whether your incumbent is still competitive.

English, Arabic, Hindi, Tamil and Spanish. Every call opens in English whatever language the supplier greeted with, and the agent moves only if they speak a full sentence in another one or ask for it outright — a greeting or a single word is never enough to switch.

The agent moves to WhatsApp and email, with the same specification written out, and keeps the thread against your request so a reply that arrives an hour later still reaches the comparison. A dial that rings out costs you nothing.

The agent asks — every call, once a price is on the table — whether that is the best they can do for your quantity. Both numbers are kept, so the report shows what was first quoted and what was agreed rather than only the better one.

A ranked comparison of every quote collected, emailed to you, with each call recorded and transcribed and kept against the request — so a price can be traced back to the sentence a supplier said it in.

Every quote is converted to your base currency at the rate on the day it was given, and the original figure and that rate are both kept beside it. Nothing is ranked on a number whose currency was guessed.

Plans are priced in AED against a monthly talk-minute allowance (see plans and prices), and you can choose to pay in US dollars instead — switch the pricing page to USD before you subscribe. Pay by card and your plan renews every month on the same date until you cancel it from the Billing page. Or activate a plan with a referral code from our team — it runs for the length set by the code and does not renew. Either way, unused minutes do not carry over into the next month, and every card payment is emailed to you with an invoice and a receipt.

Connected time only — the minutes the agent actually spends speaking to a supplier. Ringing, engaged tones and numbers that never answer are all zero, and requests themselves are unlimited on every plan.

You cannot start a new request until you add minutes, but a request that is already running always finishes. Buy a one-time pack of 50, 100, 150 or 200 extra minutes right there, at your plan's rate, or wait for next month's allowance — and the minutes a running request uses past your allowance are not charged.

Yes, from the Billing page. A bigger plan starts straight away, and your unused minutes come with you. A smaller plan can start straight away in the same way, or when your current month ends with nothing to pay today. You can cancel at any time — your plan keeps running until the end of the month you have paid for, and there is no notice period.

You, and the colleagues on your company account. Requests, quotes, recordings and transcripts are scoped to the account that created them and are never shown to another buyer or used as a public price list.

The product, the quantity and the specification — enough to quote against. Your name, your company and your number are not part of the script; the agent passes your WhatsApp number to a supplier only if you have chosen to share it.

Yes — every connected call is recorded and transcribed. Both are kept against the request, so a quote can be checked against what was actually said. Suppliers are speaking to a machine and are told so.

Yes — delete a request from your request history and its quotes, recordings and transcripts go with it. To remove your whole account, use Delete Account on the Account page; anything else, email info@purchosmart.com.