What goes wrong with phone quotes
- The unit gets lost: per piece or per carton, per tonne or per length.
- The conditions get lost: delivered or collected, VAT included or not, stock or order.
- The number itself gets misheard or mistyped on the way into a spreadsheet.
- Nobody else can check it — the buyer's note is the only record.
Five things a quote leaves out lists the conditions that most often go missing. On a phone call they are said once and never written down.
What a recorded AI call gives you
Every connected call PurchoSmart's agent makes is recorded and transcribed, and both are kept against the request. Suppliers are told they are speaking to an AI agent. In the comparison, a price is not just a number in a cell — it can be traced back to the sentence the supplier said it in.
- Check a condition: listen to whether 'delivered' was actually said.
- Share it: a manager or finance can see where a number came from without asking you.
- Hold the supplier to it: when the invoice differs from the quote, the call is the reference.
- See the negotiation: the first price and the final price are both kept, so you know what the follow-up question was worth.
A quote you cannot trace back to its source is an opinion about a price.
Private to your account
Recordings, transcripts and quotes are visible only to you and the colleagues on your company account, and are never shown to another buyer or used as a public price list. Delete a request and its recordings and transcripts go with it. More in the FAQ and the privacy policy.
See how it works or book a demo to hear a real supplier call.